top of page

EXCHANGE AND RETURN POLICY

We offer a 7-day exchange and return policy from the date of delivery. To initiate the process, please contact us at support@shopanam.com or +91 9599767393. We will arrange for a reverse pickup within 3-4 business days (This might vary based on our shipping partner’s availability and/ or any other limitations or external factors)


ELIGIBILITY AND CONDITIONS


  • Only items marked as 'exchangeable' and 'returnable' on their product pages are eligible.

  • Items must be in their original condition, unused, unwashed, and unsoiled, with labels and tags intact.


Please note, our team reserves the right to make a final determination on the eligibility of refund/exchange on the returned items, and we appreciate your cooperation in adhering to these guidelines. This helps us to maintain the highest standards of quality and ensure that our products meet the expectations of all our customers.


REFUND AND CREDIT POLICY


  • We do not offer a refund. Instead, we offer a credit note for all returns, with no deductions or fees.

  • Credit notes are valid for 1 year from the date of issue.


IMPORTANT NOTES


  • In the event of an exchange, the customer is responsible for the shipping charge, which will be communicated accordingly based on our shipping partner's rates.

  • Shipping fees and gift services are non-refundable.

  • Gift cards cannot be exchanged for cash or refunded.

  • Sale or discounted items are non-exchangeable/returnable.

  • Missing or damaged item claims must be raised within 2 days of delivery. (Our support team might request photographs of the item(s) and the delivery parcel it was received in)


CANCELLATION POLICY


  • We accept cancellations within 12 hours of placing an order, with a full refund or a credit note.

  • Cancellation requests after 12 hours cannot be accepted.

  • To initiate the process, please contact us at support@shopanam.com or +91 9599767393 within 12 hours of placing an order.


Please note that our customer care team will investigate and resolve any issues in a fair and timely manner.


+91 9599767393| support@shopanam.com | MON - FRI | 10:30 AM - 6:00 PM IST

bottom of page